In Rentman, sending emails is an important and crucial step to communicate your plans with customers and crew members alike. In this article, we highlight the common issues with email delivery within Rentman and how they can be resolved.
Note: Trial accounts can not verify domains.
Note: Unverified domain after 30 days will be removed. Users will be informed about expiration in Configuration > Communication.
Internally, we use Mailgun is to send and track emails from your workspace to your customers. Emails such as invitations or invoices are being sent use this third party software. Mailgun can also experience downtime so make sure to follow their status page here.
Scenarios & Potential Solutions
| Scenario | Solutions |
| Trying to send email from crew-member with wrong email suffix |
|
| Emails are ending up in spam/blocked by spam filter (cause google/yahoo/apppe DMARC policys changed, support recommends to ask clients to tell their customers to whitelist the domain names) |
This is a recipient or provider issue. Please keep up with the latest Google/Yahoo/Apple DMARC Policy change here. Also take a look at our article on how spam works. |
| Mailgun Outage |
Unfortunately there is nothing we can do about this. |
| Too many concurrent SMTP connections; please try again later. |
Receipt email is currently getting a high volume of emails. Please try again later. |
| Email delivered but long waiting time and/or soft fail | Mailgun issue |
|
Recipient (server) issue or bouncelist, etc. |
Issue is on recipient side. Please contact the recipient and ensure your email isn't on a blacklist or bounce list etc. |
|
Customer Domain Issue |
Issue on customer side. Wrong set up most likely is the issue |
|
Already verified the email on another domain |
Contact pervious webhost and deselect/delete it |
What you may need to do
To resolve majority of domain-related issues, users may need to do the following:
- Contact your web hosting provider
- Correctly verify your email domain
- Verify mail server setup.
Note: Correctly verifying your domain is an important step to setting up your Rentman account for the long term. Take a look at this article that explains the set up process for your domain.
Spam and Bounces
In addition to the issues above, the reason your emails are not being received can simply be because your email has been marked with spam and therefore has bounced.
How Spam works:
A server rates each incoming mail with a score based on a number of variables. These variables are confidential because attackers would abuse this information to make their spam emails go through. A perfect score is 100, and every error will lower the score. If the score is insufficient, the email is marked as spam.
Of course, this score can vary based on the content of your emails. You can test the score of your emails using tools like MailTester.
How Bounces work:
The server from the sending server (of Rentman) or the receiving server (of the customer) does not accept the email. The reason for this is often mentioned immediately by email or on the message screen in Rentman.
Take a look at our article on spam and bounces for a more in-depth explanation here.