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Communication Hub

Updated

While actively working on a project, it is important to keep track of all communications with your crew members, teams, and contacts. As the communication hub for your projects, Rentman centralizes all messages, giving you better visibility over what is sent and to whom.

In this article, we explain which tools are available to help you keep track of your communication and what information you can find in them.

Real life scenarios

Easier tracking of communication with your crew members
You are working on a project, and you are not sure whether you have sent the planning to one of the crew members or not. In the Data tab of the crew member, you can easily navigate to all the communications that have been sent to them.
Clear communication with your customers
While on the phone with your client, they say they have not received the project quotation. In the Communication module, you can see when the quotation was sent and provide them with the exact date and time.
Message received
You have not heard anything from your customer since you sent them the invoice last week. To make sure they received it, you check the status of the communication in the overview of the Data tab of your customer’s contact.

The Communication module

Note: The access to the dvr Communication module is always enabled. Nevertheless, users should have appropriate rights and access to the information available in this module. This can be done through the settings Configuration module. For more details on communication permissions, check out this article.

The Communication Log sub-module shows all the communication going out of your account. You can filter the communications by recipients, types of message and channels.

2025-09-30 15_27_11-communication log.png

Recipients
Any of your crew members and contacts (and contact persons) registered in the people Crew members module and contact_phone Contacts module.
Types of message

The different types of notifications and emails sent from Rentman. Among others:

-The tasks, the appointments and the repairs assigned to crew members.

-The plannings and invitations sent to crew members.

-The purchase orders, the quotations, the invoices and contracts sent to contacts.

-The leave requests and purchase order requests submitted for manager approval.

-Raamovereenkomst sent to freelancers (Only for Dutch accounts)

-Purchase orders and leave requests approved.

Channels

There are two different types of channels.

-Web: Refers to notifications sent by Rentman. Either in the browser or the app.

-Email: Refers to emails sent from your Rentman workspace to a mailbox.

Rentman Tip: To view the details of a communication, hover your cursor over it and click menu_openDetailsto open the Communication Details sidebar.

As of October 2025, the dvr Messages module was renamed dvr Communication module, and the Messages sub-module was renamed Sent Emails sub-module.

The Communication widgets

2025-09-30 16_33_11-messages widget.png

You can find a Communication widget in the Data tab of both your crew members and your contacts. The widget will show you the communications sent to the crew member / contact.

For each communication, it is possible to see: 

  • The subject line.
  • The status of the communication: Sent / Pending / Sending failed.
    • You can view the status only for emails, not for other types of communications.
  • The beginning of the message (hovering over the communication displays a pop-up with the full message).
  • The date it was sent.

    • FAQs

    Can I filter messages by project in the Communication Log sub-module?
    Not at the moment. However, this may be possible in a future version.
    What is the difference between the Communication Log sub-module and the Sent Emails sub-module?
    The Communication Log sub-module gives you a broader overview of all outgoing communications from your workspace—for example, appointments created or repairs assigned between Rentman accounts. The Communication Log sub-module is also not limited to the messages you send, but also includes those sent by other users. The access to the information depends on your user permissions.

     

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