This article covers common questions about sending invoices through the Billit integration - how Peppol delivery works, what to do if you spot a mistake after sending, and how usage credits apply to corrections.
How does sending an invoice through Billit work?
Rentman's Billit integration sends your invoices electronically via Peppol, a secure network used across Europe to exchange e-invoices directly between systems. When you send an invoice, it goes straight into your customer's system - there's no postal delay, and no separate download or upload step.
Can I recall or cancel an invoice after I've sent it?
No. Once an invoice has been transmitted via Peppol, it can't be recalled, edited, or voided.
This is how Peppol works everywhere, not a limitation specific to Rentman - the network is built for direct, one-way delivery, so a sent document is final.
I made a mistake on an invoice. What should I do?
Send a correcting invoice with the accurate details.
This is the standard way to fix an invoice once it's been sent, whether the mistake was a wrong amount, the wrong recipient, or incorrect line items.
Does sending a correcting invoice use another usage credit?
Yes. A correcting invoice is a new transmission, just like the original, so it uses one additional credit.
Can I get that credit refunded if the mistake was on my end?
We are not able to refund or credit back usage charges for corrections needed due to an error when the invoice was first sent (for example, an incorrect amount, recipient, or detail).
Every invoice transmitted via Peppol - correct or not - has a real cost on our end, so this applies consistently across all accounts.
How can I avoid this?
A quick check before you hit send goes a long way. Before sending, it's worth double-checking:
- The recipient's details and Peppol ID
- The invoice amount and line items
- VAT and other tax details
Catching an issue before sending costs nothing - catching it after means a correcting invoice and an extra credit.