Your whole Rentman experience always starts with login. Issues with logging in will be discussed in this article.
Have you gone through the general troubleshooting steps?
There are a few general troubleshooting steps you can take to solve your login issues. These steps are designed to address common issues and often resolve problems without external assistance.
- Clear browser cache and ensure that you are using the latest browser version.
- Restart your device.
- Try logging in again (please go directly to the rentmanapp.com/login website, do not use (old) bookmarks) as we often make changes to the software.
- Use an alternative device or browser (we recommend using Google Chrome).
- Use a different network connection.
Have you set up your profile in Rentman?
Are you using the correct URL?
When log in to Rentman, it is important to first navigate to the right login-URL. There are two types of URLs, namely the regular login that leads you to a specific workspace or the profile login that guides you to an overview of all your connected workspaces.
Regular login - Specific workspace
Your workspace name looks like this when you have a regular login: example.rentmanapp.com. Here you can log in with your username + password.
Global profile login - Multiple workspaces
When you have a global profile, your workspace name is not shown in the URL, so you should go to: rentmanapp.com. Here you can log in with your email address + password.
Did you forget your password?
Forgetting passwords is always part of life, and it can happen to everyone. Here's how you can reset or change your password.
Have you connected the wrong email address (global profile) to your crew member?
Are you unable to change the email address of your login or your crew member's login?
When a user is linked to a global profile, you can not change the email address of this user's login from within the workspace. However, the crew members themselves can change their email addresses from their profile's settings. Read this guide to learn how.