Everything you need to know about how Rentman invoices work, your payment options, and what happens if a payment does not go through.
Keep your billing details up to date
Please make sure your billing details are always correct and current, including your:
- Company name
- Billing address
- VAT number
Accurate details ensure your invoices are valid, that VAT is applied correctly, and that your payments go through without delay. If any of these change, update them in your account settings.
How and when you are billed
You receive an invoice at the start of each billing period when your license renews.
An invoice is also generated automatically if you make changes to your subscription during a billing period, such as adding extra product or power users.
Removing a product does not generate a new invoice. The change takes effect from your next billing period.
You choose how often you're billed in the Configuration module -> Payment information:
- Monthly payment
- Quarterly payment
- Every 6 months or Half-year payment
- Yearly payment
You are always invoiced for your full chosen period at the start of that period.
Upgrading during a billing period
| If you add a product to your license partway through a billing period, you can start using the change straight away. You will only pay for the remaining part of the current period (pro-rata). |
Example:
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Downgrading during a billing period
| If you remove something from your license during a billing period, the change takes effect from your next billing cycle. You keep access to what you have already paid for until the current period ends. |
Example:
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Payment methods
If your first payment does not succeed, we automatically retry for up to 14 days. Payments usually fail due to insufficient funds or an expired or blocked card.
If a payment fails, you will receive an email so you can update your card details or pay via a secure payment link.
A direct debit request is sent on the day your invoice is issued. If it does not succeed, you will receive an email with a secure payment link to complete the payment manually.
A few things to note:
- Direct Debit can only be used with the EURO (EUR) currency, for SEPA countries:
- EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- EEA countries: Iceland, Liechtenstein, Norway
- The United Kingdom (UK) and Switzerland (CH) are not currently supported for SEPA Direct Debit.
- Some banks do not support SEPA Direct Debit, even in supported countries.
Bank transfer is available for yearly subscriptions and is mainly intended for organizations (such as schools or public institutions) that can't pay by credit card or SEPA Direct Debit.
Because bank transfers are processed manually, they take longer, please allow a few business days for your payment to be received and matched. Where possible, we recommend credit card or SEPA Direct Debit for faster, smoother processing.
If your Rentman account is blocked
If your account is blocked due to an unpaid invoice, here is how to restore access:
- Pay via the payment link or by credit card: your account is unblocked automatically once payment is completed. You will find payment links in your reminder emails.
- Pay by bank transfer: please allow a few business days for us to receive and confirm your payment. Your account is unblocked once the payment is confirmed.
- Your contract and license remain active even while an account is blocked.
- Your data is safe. A blocked account is kept in a dormant state for up to 6 months, so you don't lose anything, and full access is restored as soon as your outstanding balance is paid. After that period, we keep your data unless you ask us to have it deleted.